Tom Corbett, Governor
Barry J. Schoch, P.E., Secretary

Calling 511

511PA is available for the system’s core network from landlines and mobile/cell phones. From anywhere within, simply dial 5-1-1 and you will be automatically routed to your current region’s 511 phone system. When calling from outside of Pennsylvania, dial 1-877-511-PENN (7366), which will allow you to select a region within Pennsylvania.

An automated voice will guide you through selections and options to receive information such as traffic conditions and transit information. It can connect you to selected airports, neighboring state 511 systems or to the PA Turnpike Roadway Information Program (TRIP) system. You can switch the calling region at any time by saying “Change Region.”

Most importantly, for your safety do not use a hand-held device while operating a vehicle.

Voice and Touch Tone Options

The phone system understands and responds in English. While the system’s speech technology is very responsive, it may have difficulty understanding your voice selection due to a number of reasons, including background noise – particularly on speakerphones. Instead of issuing voice commands to the system, you may use the keypad of your phone to navigate the system using touchtone options.

To switch between voice and touchtone options, just press 0 any time. When using touchtone options, you can enter the number for your selection, followed by the pound key for faster feedback from the system.

Information Available on 511

The 511 phone system will provide options for Traffic and Travel conditions, Public Transportation, Tourism, Airports, Other 511 systems, or the Pennsylvania Turnpike for each region, as available. For example, the statewide region does not include public transportation, while all other regions do offer transportation information.

Your selections in the system include:

Traffic and Travel conditions: You can select to hear traffic and slowdown information for a roadway, city, county or hotspot within a region. You may say “what are my choices?” to hear a list of valid selections.

Public Transportation: You can be transferred to a number of bus or shared-ride providers, Amtrak or rail-service providers, depending on availability within a region.

Airports: You can select to have your call transferred to airports within the region. Just say “what are my choices” to hear a list of available airports.

Other 511 Systems: Our neighboring states’ 511 systems offer travel information for their roadways. You can be automatically transferred to NY511, NJ511, MD511 or WV511.

Pennsylvania Turnpike: The Pennsylvania Turnpike TRIP line offers detailed information regarding the Pennsylvania Turnpike. Your call can be transferred to the Pennsylvania Turnpike’s automated travel information system and toll calculator.

TIPS and SHORTCUTS

If you want to…. And are using voice recognition And are using touchtone option
Go to main menu Say “main menu” Press 98
Switch regions Say “switch regions” Press 97
Switch to statewide Say “statewide” Press 96
Switch between voice & touchtone Press 0 Press 0
Leave a comment Press 77 Press 77
Hear a list again Say “Repeat” Press 99
Skip an advisory Say “Next” Press 1
Stop advisory playback Say “Stop” Press 2
Hear available choices Say “what are my choices” Press 99
Get information for other PA roads
(not on the phone system)
Visit www.511pa.com
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