Tom Wolf, Governor
Yassmin Gramian, Acting Secretary of Transportation

Using the Personal Alerts Service

What are Personal Travel Alerts?

511PA can send email and SMS text notifications to travelers who sign up for Personal Travel Alerts, and lets you tailor your notifications for all roadways on the 511PA core network. It is easy to sign up to tailor your alerts to only those roadways in which you’re interested. Don’t want alerts on weekends? No problem. You can specify that you only want email alerts on weekdays. Only want email alerts before you start your daily commute? Just say what time of day you’d like them to start (and end!).

Getting Started

Click the PERSONAL ALERTS TAB of the left-hand navigation and then select NEW USER. At this screen, type in the username and password that you would like to use for your Alerts account. Please also enter your name and email address (for receiving the email alerts). In the SECOND field, you can either add another email address, or enter a 10-digit phone number for receiving SMS text messages. There is special information for SMS text message users. Please read the SMS SERVICES section below.

Your username cannot be changed after your account is created.

Once your account is established, you can add route information.

If you already set up an account through 511PA, your account is accessible through the redesigned website as well. Just log in to the new system with your old username and password, and then verify that your route and email information is still accurate.

Next Steps

After signing up or logging back in, the main menu will allow you to:

Change your Password.

You will have to enter your old password, and then your new one.

Add a Traffic Profile

Think of your traffic profiles as nicknames for your trips. A profile can have one or more roadway segments. For example, you might like to have a “TO WORK” profile Monday through Friday, 7 a.m. to 9 a.m. This profile would contain all roads you take on your way to work.

Then you might add a “FROM WORK” profile Monday through Friday, 4 p.m. to 6 p.m., with all the roads you take for the way home.

How do you do it?

There are two ways to create trips.

  • Add a segment.
    • Add by dropdown list of roadways:
      • Select the Roadway from the dropdown, then the direction (N/S/E/W).
      • Select the start point and end point along this roadway. (These start and endpoints are familiar exits or intersections.)
      • Now click the blue “Add Segment” button.
      • Repeat this process until all of your segments have been added to this profile.
    • Add by using a map:
      • As an alternative, you can click on the “Select with map” button.
      • The drop down lists will be replaced with a map on the screen.
      • Use the buttons on top center of the map to help you decide which type of shape you would like to use to select your area of interest.
      • Draw a shape around the entire area for which you would like to receive alerts. Any alerts that fall within those boundaries will be sent to your email or texted. map screenshot
      • When the shape is complete, press the “submit” button on the top right side of the map.
  • Select the day(s) of the week to receive email notifications for this trip. You can select the entire week, week days, weekends, or any combination of specific days.
  • Select the time of day to receive the email alerts. To receive alerts overnight, just set the start time to be in the evening, and the end time to be in the morning.
  • Select the email address or text number that should receive the alerts, and a create a nickname to associate with the profile (e.g. TO WORK).
  • When all fields are complete, click the “Add Profile” button.

A list of the segments you created will be displayed for you. Made a mistake? You can delete any segment by clicking the “Remove” link next to the start/end points.

graphic of list of the segments you created

You can add more trips by repeating the process.

View/Edit Traffic Profiles.

You can change or remove any profile that you have entered. All of your profiles will be displayed. Simply click the EDIT button to make a change in a profile, or click REMOVE to delete it.

View/Edit Traffic Profiles graphic

Notice that this grid also has an “ACTIVE” column. If a profile is active, this column will have a “Yes” in it. You may click the “Deactivate” link to deactivate the profile without completely removing it. This is recommended if, for example, you go on vacation and do not want to receive emails again until you return. To reactivate the profile, log in and click “Activate” and the NO will change back to YES in the active column.

Email alerts will come from PA-Alert@511pa.com. Please be sure to set your email security settings to allow you to receive these emails. SMS text messages will come from 34421. Please be sure not to block this number.

Unsubscribe.

If you wish to discontinue receiving all email alerts, you have two options:

  • Click the unsubscribe button in your user profile; or
  • Click the unsubscribe link provided in any email received from the system.

To re-enable alerts, you can log into your account, and change the ENABLED status to YES. If you disabled emails through the PAUSE link provided in each email, you can also click on the START link from a previous email and your alerts will resume.

If you wish to discontinue receiving all text alerts, you can text STOP to 34421.

SPECIAL NOTICE FOR SMS USERS

When using this service, 511PA will be sending text messages to your mobile phone containing traveler information based on your notification preferences. When you opt-in to the service, we will send you an SMS message to confirm your signup.

You can cancel this service at any time. Just text "STOP" to 34421. After you send the message "STOP" to us, we will place we will send you a reply message to confirm that you have been unsubscribed from all travel alert services. After this, you will no longer receive messages.

If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

You can place the service on "vacation mode" at any time by logging in to your 511PA Personal Alerts account or by texting "PAUSE" to 34421. After you send the message "PAUSE" to us, we will suspend your notifications. When you want to start receiving messages again, you can come off vacation mode by logging in to your 511PA Personal Alerts account, or by texting "START" to 34421.

If at any time you forget what keywords are supported, just text "HELP" to 34421. After you send the message "HELP" to us, we will respond with these instructions.

We are able to deliver messages to the following mobile phone carriers: Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile Minor Carriers: U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to support@ilogcorp.com. If you have any questions regarding privacy, please read our privacy policy at https://www.511pa.com/disclaimer.aspx

SMS restrictions and account limitations: If you are attempting to register for this service and have not received the SMS text message confirming your registration, or you do not receive a response when you attempt to reply to the message, then it is likely that your mobile phone account is configured to block text messages from Short Codes. Short codes are non-standard phone numbers, and may also be known as Promotional Codes or Computer Generated Codes. To fix this, contact your wireless phone carrier and ask that they enable your account to receive text messages from the Short Code 34421. Make sure to inquire how long it will take for the change to be effective so that you can try again.

Roadways Available for Personal Alerts

I - 70I - 76I - 78I - 79
I - 80I - 81I - 83I - 84
I - 86I - 90I - 95I - 99
I - 176I - 180I - 279I - 283
I - 376I - 380I - 476I - 579
I - 676Turnpike
I - 76
Turnpike
I - 276
Turnpike
I - 476
PA - 28PA - 33PA - 60PA - 100
PA - 147PA - 283PA - 309PA - 581
Turnpike
PA - 43
Turnpike
PA - 376
Turnpike
PA - 66
Turnpike
PA – 576
US - 1US - 6US - 11US - 15
US - 19US - 22US - 30US - 119
US - 202US - 209US - 219US - 220
US - 222US - 322US - 422
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